Agreement to Terms

By accessing and using Kindred, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service. Kindred is a trading name of Property & Places Ltd, a company registered in England and Wales (company number 17452888). Registered office: 66 Paul Street, London, EC2A 4NA. For any questions about these terms, contact us at support@kindred-app.co.uk.

Who can use Kindred

Kindred is currently available only to people who live in the United Kingdom. By starting a trial or subscription you confirm that you live in the UK. If you do not, we may cancel your account and refund any payment.

Use Licence

Permission is granted to temporarily download one copy of the materials (information or software) on Kindred for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display
• Attempt to decompile or reverse engineer any software
• Remove any copyright or other proprietary notations
• Transfer the materials to another person or "mirror" the materials on any other server
• Violate any applicable laws or regulations

Our promise to you

We'll provide Kindred with reasonable care and skill. Nothing in these terms affects your legal rights as a consumer, including under the Consumer Rights Act 2015. We work hard to keep Kindred running and your content safe, but we can't promise it will never be interrupted. We recommend you keep your own copies of anything irreplaceable, using Download My Data.

Our responsibility to you

If we break these terms or fail to use reasonable care and skill, we're responsible for loss or damage you suffer that was a foreseeable result. We're not responsible for loss that wasn't foreseeable, or for business losses, because Kindred is for personal and family use. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.

Accuracy of Materials

The materials appearing on Kindred could include technical, typographical, or photographic errors. Kindred does not warrant that any of the materials on our website are accurate, complete, or current. We may update the information on Kindred from time to time.

Links

Kindred has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Kindred of the site. Use of any such linked website is at the user's own risk.

Changes to these terms

We may update these terms, for example when the law changes or when we change how Kindred works. If a change affects you significantly, we'll email you at least 30 days before it starts. If you don't agree, you can cancel before the change starts, and we'll refund anything you've paid for the time after it starts.

Subscription & Payment

Kindred has a Free plan with 500 MB of storage and 1 future letter. There are three paid plans: Plus (£5.99 a month or £59.99 a year, 25 GB), Family (£9.99 a month or £99 a year, 100 GB) and Legacy (£179 a year, 200 GB). The Journal is only included in Legacy. Kindred isn't VAT-registered, so these are the full prices you pay.

Each family can have a free trial of at least 14 days of a paid plan, with no card needed. Families created before 09:00 UK time on 13 October 2026 have a trial that runs until 09:00 UK time on 27 October 2026. If you haven't added a card when your trial ends, you move to the Free plan and nothing is deleted. If you add a card during the trial, your chosen plan starts when the trial ends and we take the first payment then, unless you cancel before.

• Paid plans renew automatically, monthly plans every month and yearly plans every year, at the same price unless we've told you about a change at least 30 days before. We take the payment on your renewal date from the card you gave us. You can stop it renewing at any time in Account Settings.
• You may cancel at any time through Account Settings or the Stripe billing portal
• Cancellation takes effect at the end of your current billing period. You keep full access until then
• Your right to cancel. You have 14 days from your first payment to change your mind and get a full refund. You don't need to give a reason. Your plan starts straight away, so you can use it during those 14 days, and we'll still refund you in full. To cancel and get your refund, email support@kindred-app.co.uk, or cancel in Account Settings and tell us by email that you'd like your money back. Your access to your paid plan ends when the refund is given. After 14 days, you can cancel at any time and keep access until the end of the period you've paid for. We don't give refunds for part of a month or year. If we ever charge you twice by mistake, we'll always refund the extra charge in full.
• Failed payments or expired trials do not delete your content. Your data remains preserved
• Prices may change with 30 days' notice
• Plan updates may take a short time to appear after payment confirmation
• The Legacy tier includes advanced permissions, memorial export, executor access workflow, priority support, and manual on-death letter review. All delivered with manual review processes where sensitive

User Content

You retain all rights to content you upload to Kindred. By uploading content, you grant Kindred a worldwide, non-exclusive licence to use, copy, reproduce, process, adapt, modify, publish, and transmit your content solely for the purpose of providing and improving our services. Uploaded media is stored in off-site encrypted object storage, separate from the application (see "Data Storage & Security" below). You can ask us to delete your account at any time by emailing support@kindred-app.co.uk from the email address on your account. We'll confirm the request, delete your account and its content within 30 days, and tell you when it's done. If you pay for a plan, it will be cancelled straight away when your account is deleted. If you're the only member of your family space, the space is deleted too. If others remain, it passes to another member. Please download your data first if you'd like a copy, because deletion can't be undone. Photos and voice recordings are deleted from our file storage straight away. Deleted data is removed from our live systems within 30 days, and copies may remain in our hosting provider's routine backups for up to 12 months: backups taken every 4 hours are kept for 7 days, weekly backups for 30 days and monthly backups for 1 year. They are then deleted. A few records are kept for longer after your account is deleted, such as billing records, which tax law requires us to keep for 6 years. Our Privacy Policy lists them all.

Data Storage & Security

Your data is stored across two separate, secured systems: an application database for your account, family links, text content, vault entries, and settings; and off-site encrypted object storage (Cloudflare R2, in the European Union) for your photos and voice recordings. Other files you upload are stored by our hosting provider, Base44. Media is kept in a dedicated storage system that is separate from the servers that run the app and the website you use, which reduces risk and improves durability.

All data is encrypted in transit (TLS) and media is encrypted at rest by the storage provider. Private files are never publicly listed. They can only be accessed through short-lived, signed links issued on demand and tied to your authenticated session.

Access is strictly scoped by family and by user. Each family's media is stored under its own isolated namespace, and access is enforced on every request. You can only ever see your own family's content. No other family or user can access your photos, recordings, vault, or letters. Items you mark as private are visible only to you. The off-site storage is seamless to use. You won't notice any difference when viewing or uploading.

AI-Generated Prompts

Kindred may use AI to generate optional prompt suggestions to inspire you to preserve family memories. These suggestions are for inspiration only and are not a substitute for your own memories, stories, or judgement. You are responsible for the content you choose to write and save. Kindred does not guarantee that AI-generated suggestions are accurate, appropriate, or relevant to your family. AI prompts are not legal, medical, financial, or emergency advice. Always consult a qualified professional for important decisions. Your stored content is not sent to the AI model for prompt generation; only a generic instruction is used.

Prohibited Conduct

You agree not to:

• Violate any laws or regulations
• Infringe upon intellectual property rights
• Harass, threaten, defame, or otherwise offend others
• Attempt to gain unauthorised access
• Transmit viruses or malicious code
• Spam or abuse our services

Which laws apply

These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts, and you keep the consumer protections of the place where you live.

Nature of the Service

Kindred is a family storytelling and memory-keeping application. It is not a legal, financial, or security service. The Legacy Vault is a private organisational tool for your personal notes. It is not an encrypted document vault, a will replacement, or a legal executor service. Executor access requires passcode verification, evidence upload, and manual review by a Kindred administrator. If approved, the administrator chooses which specific vault sections to release. Access is read-only, scoped, and revocable. Nothing unlocks automatically. Kindred does not automatically verify death. Passcode verification confirms email access only, not legal authority. Kindred is not a will, probate service, legal executor service, death verification service, or official legal vault. Letters can be sent to recipients by email after explicit author confirmation (date-based and manual letters) or after manual admin review and approval (on-death letters). On-death release is manual-review only. Kindred does not automatically send, release, or verify death. Letters are not legal documents. For legal, financial, or estate planning matters, consult a qualified professional. Sensitive items such as passwords and crypto seed phrases should not be stored in Kindred. Use a dedicated secure storage service.

Contact Information

If you have questions about these Terms of Service, please contact us at:

support@kindred-app.co.uk