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Last updated: October 2026
Kindred ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application. Kindred is provided by Property & Places Ltd (trading as Kindred), a company registered in England and Wales (company number 17452888), which is the data controller for your information. Registered office: 66 Paul Street, London, EC2A 4NA. For any questions about this policy or your data, contact us at support@kindred-app.co.uk.
We collect information you provide directly:
The law says we must have a legal reason, called a "lawful basis", for each way we use your information. Here is what we do, why, and for how long.
We implement industry-standard security measures including encryption, secure authentication, and strict access controls. Your data is protected in transit and at rest (see "Data Storage & Encryption" below). However, no method of transmission over the internet is 100% secure. We recommend avoiding uploading anything you would not be comfortable storing digitally. For highly sensitive documents such as passwords or crypto seed phrases, use a dedicated secure storage service. Kindred is not designed to store those. You are responsible for maintaining your password confidentiality.
Your data is stored across two separate, secured systems:
Why we store media off-site: Keeping your media in a separate, purpose built storage system, rather than on the servers that run the app, reduces the attack surface, improves resilience and durability, and means a problem with the website can never expose your files. The storage system has its own access credentials that are completely independent from the app.
Encryption: All data is encrypted in transit (TLS) while moving between your device, the app, and the storage system. Media files are encrypted at rest by the storage provider. Private files are never publicly listed or browsable. They can only be accessed through short lived, signed links issued on demand and tied to your authenticated session.
Who can see your data: Access is strictly scoped. Each family's media is stored under its own isolated namespace, and access is enforced by row-level security on every request. You can only ever see your own family's content. No other family, member, or user can access your photos, recordings, Legacy Vault, or letters. Items you mark as private are visible only to you. Administrators can view aggregate counts (for example, total photos stored) but cannot read your private content, Legacy Vault entries, or letters.
Seamless to you: Because media is fetched securely on demand, the experience feels exactly the same as if files were stored in the app. You won't notice any difference when viewing or uploading. The security happens behind the scenes.
Under UK data protection law you have the right to:
To use any of these rights, email support@kindred-app.co.uk. It's free, and we'll reply within one month.
Do you have to give us your information? You need to give us your name and email address to have an account, and payment details if you choose a paid plan. Everything else you add is up to you.
Automated decisions. We don't make decisions about you using only automated means. Executor requests and on-death letters are always reviewed by a person.
Complaints. If you're unhappy with how we've handled your information, please tell us first. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator: ico.org.uk or 0303 123 1113.
You can ask us to delete your account at any time by emailing support@kindred-app.co.uk from the email address on your account. We'll confirm the request, delete your account and its content within 30 days, and tell you when it's done. If you pay for a plan, it will be cancelled straight away when your account is deleted. If you're the only member of your family space, the space is deleted too. If others remain, it passes to another member. Please download your data first if you'd like a copy, because deletion can't be undone. Photos and voice recordings are deleted from our file storage straight away. Deleted data is removed from our live systems within 30 days, and copies may remain in our hosting provider's routine backups for up to 12 months: backups taken every 4 hours are kept for 7 days, weekly backups for 30 days and monthly backups for 1 year. They are then deleted. A few records are kept for longer after your account is deleted, such as billing records, which tax law requires us to keep for 6 years. They are listed below.
After your account is deleted, we keep only these records, for these periods: billing records (amounts, dates, Stripe references) for 6 years after the end of the financial year they relate to; records of the emails we send, held by our email provider, for 2 years; support requests for 2 years after they are closed; and executor access evidence for 12 months after we decide on the request. Stripe also keeps its own payment records under its privacy policy. We do not keep any of your personal content, memories, or family data after deletion is complete. Copies of anything deleted may remain in our hosting provider's routine backups for up to 12 months, and are then deleted.
Data exports include your text content and references to uploaded media (file links), not the media files themselves.
Kindred uses AI to generate optional prompt suggestions that inspire you to write down memories, stories, and recipes. Here's what you should know:
If you have questions about how AI is used in Kindred, contact us at support@kindred-app.co.uk.
We don't sell your information or use it for advertising. We share it only with:
Some of these companies store or access information in the United States and other countries outside the UK. When information leaves the UK, it is protected in these ways:
Email support@kindred-app.co.uk if you'd like more detail.
Your Legacy Vault information is strictly private and only accessible to you via role-based access controls. Trusted executors or family members designated by you can submit a request for access to your Legacy Vault after your passing. The request requires passcode verification, evidence upload (such as a death certificate), and manual review by a Kindred administrator. If approved, the administrator chooses which specific Legacy Vault sections to release. Access is read only, scoped to selected sections, revocable, and may expire. Evidence documents are uploaded to private storage and are only visible to platform administrators for review. Nothing unlocks automatically. Kindred does not automatically verify death. Passcode verification confirms email access only, not legal authority. Kindred is not a will, probate service, legal executor service, death verification service, or official legal vault. Letters can be sent to recipients by email after explicit author confirmation (date-based and manual letters) or after manual admin review and approval (on-death letters). Release of on death letters is by manual review only. Kindred does not automatically send or release letters. Letter content sent to recipients includes only the letter itself, the author's name, and Kindred branding. No other family content is shared. Letters are not legal documents. We recommend keeping formal legal arrangements outside the app and consulting a solicitor for estate planning.
Age. You must be 13 or over to create a Kindred account, and 18 or over to buy a plan. If we learn that someone under 13 has an account, we will close it and delete their information.
Information about children. Families often add photos, recordings and stories about their children. Only members of your family space can see them. We never use them for advertising or share them publicly. A parent, or the young person once they're 13, can ask us at any time to remove content about them.
Information about other people. When you invite someone, write them a letter or name them as an executor, you give us their name and email address. We use these only to send the invite or letter, or to run the executor process. Our email tells them who it's from. Please only add information about other people if you think they'd be comfortable with it. Anyone can ask us to remove information about them.
Sensitive information. Memories, letters, the Journal and the Legacy Vault may include sensitive details, such as health, religion, ethnicity or sexuality. We only store this and show it to the people you choose. We never use it to profile you or for advertising. Where the information is about you, we rely on your explicit consent, which you give by choosing to add it. You can withdraw that consent at any time by deleting it.
People who have died. UK data protection law protects living people. However, we treat memories, letters and Legacy Vault notes about people who have died with the same care and privacy as everything else.
When you open Kindred, our hosting platform records basic page visits. That happens before you choose Accept or Decline on the cookie banner, so we can keep the service running and see overall traffic. Separately, we ask for your consent to optional analytics that help us improve Kindred, for example which product screens are used most. If you accept, those optional counts are switched on. If you decline, they stay off. Your consent choice is stored locally in your browser. You can change your choice at any time by clearing your browser data. Essential cookies required for authentication and core functionality are always active regardless of your choice.
We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Last updated" date and posting the revised policy on our website.
If you have questions about this Privacy Policy, please contact us at:
support@kindred-app.co.uk
Your family space is always private and secure. May we use cookies to count visits, see which ads work and show our ads to people who've visited?
