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Find answers, report issues, or reach our support team
Click 'Forgot password?' on the login page. Check your email (including spam folder) for a reset link. If you don't receive it within 5 minutes, contact support.
Check that your file is within the size limits (images: 10MB, videos: 50MB) and in a supported format (JPG, PNG, HEIC for images; MP4, MOV, WebM for videos). Try refreshing the page. If it persists, clear your browser cache and try again.
Check that your card details are correct and not expired. Ensure your billing address matches your card issuer. Contact support with your error message for help.
Check your internet connection and refresh the page. If syncing fails, try logging out and back in. For persistent issues, contact support with your email.
Go to Settings > Account > Data & Compliance and click 'Download My Data'. The export includes your text content and references to uploaded media (file links), not the media files themselves.
Go to Settings > Account > Danger Zone and click 'Delete Account'. This is permanent and cannot be undone. Your account and all text-based content will be removed from our database. Uploaded media files (photos, videos, voice recordings) may remain in platform storage and may require separate deletion — contact support if you need all media fully removed.
How your data is protected
Kindred uses secure authentication, role-based access controls, and HTTPS for all data transmission. Your vault is private and only accessible to you. Uploaded media is stored using platform file storage — avoid uploading anything you would not be comfortable storing digitally. Kindred is not a legal, financial, or security service.
What happens to deleted data
Your account data is removed from our database when you delete your account. Uploaded media files may remain in platform storage and may require separate deletion. Contact support if you need all media fully removed.
Tell us what's happening and we'll get back to you. You can also email support@kindred-app.co.uk directly.
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Do not include passwords, payment card details, or sensitive vault content in your message. If we need any of that, we'll ask you through a secure channel.
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